Castlecomer Discovery Park (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, interact with us online, or use our services.
1. Who We Are
Castlecomer Discovery Park
Castlecomer, Co. Kilkenny, Ireland
We are the data controller responsible for your personal data under applicable data protection laws, including the General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect the following types of personal information:
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Information you provide directly:
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Name, email address, phone number, postal address (e.g., when making a booking or contacting us).
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Payment details (processed securely via our payment provider – we do not store your card details).
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Any other information you provide when filling out forms on our website.
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Information collected automatically:
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IP address, browser type, operating system.
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Pages you visit, time spent on the site, and how you navigated to the site.
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This information is collected via cookies and similar technologies.
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Information from third parties:
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If you follow us on social media or book through a partner site, they may share information with us in accordance with their own privacy policies.
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3. How We Use Your Information
We use your personal data for the following purposes:
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To process bookings and payments.
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To respond to enquiries and provide customer support.
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To send important service updates.
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To send marketing communications (only if you have opted in).
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To improve our website, services, and visitor experience.
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To meet legal, regulatory, and safety obligations.
4. Legal Basis for Processing
Under GDPR, we process your personal data on the following bases:
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Consent – where you have given us permission (e.g., for marketing emails).
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Contract – where processing is necessary to fulfil a booking or order.
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Legal obligation – where required by law (e.g., tax purposes).
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Legitimate interests – where processing is necessary for our business operations and does not override your rights (e.g., site analytics, fraud prevention).
5. Cookies & Tracking
We use cookies and similar technologies to:
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Make our website function properly.
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Analyse visitor behaviour to improve our services.
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Remember your preferences.
You can manage or disable cookies in your browser settings. For more details, see our [Cookie Policy].
6. How We Share Your Data
We will never sell your personal information. We may share it with:
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Service providers – such as payment processors, booking platforms, email services, and IT support.
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Legal authorities – if required by law or in connection with legal claims.
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Business partners – if necessary to provide the service you have requested.
All third parties are required to keep your information secure and use it only for the purposes we specify.
7. Data Retention
We keep your personal information only for as long as necessary to:
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Fulfil the purpose for which it was collected.
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Meet legal, accounting, or reporting requirements.
When no longer needed, your data will be securely deleted or anonymised.
8. Your Rights Under GDPR
You have the right to:
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Access your personal data.
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Request correction of inaccurate data.
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Request deletion of your data (“right to be forgotten”).
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Restrict or object to processing.
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Withdraw consent (where processing is based on consent).
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Receive a copy of your data in a portable format.
To exercise your rights, contact us at [Insert email address]. You also have the right to lodge a complaint with the Data Protection Commission (www.dataprotection.ie).
9. Security of Your Information
We use appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.
10. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Last updated” date at the top.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Castlecomer Discovery Park
Castlecomer, Co. Kilkenny, Ireland
