Countdown to Christmas!
Frequently Asked Questions
The Santa Experience at Castlecomer Discovery Park is bookable online only. Tickets can be purchased on ww.discoverypark.ie.
Once your transaction is completed, a confirmation email containing your unique booking reference number will be sent to your email address. If you do not get this email please visit your spam or junk folders.
A baby is considered less than 12 months of age. Once a guardian has purchased an adult ticket and if no present is required, then it is possible to bring a baby free of charge. If you would like to receive a present then please purchase a child ticket and select the appropriate age group of 1-2 years.
Tickets can only be purchased online.
As the Santa Experience has limited capacity please check our website to see if there is a place left on your desired date and time. If there is a space available please book as normal online. For all other changes to your booking please contact 056 4440707
Tickets to see Santa and the magical woodland train are non-refundable.
No, sorry you cannot receive a refund due to adverse weather conditions, Castlecomer Discovery Park will endeavour to ensure that all Santa events will go ahead no matter what the weather. This is an outdoor event and for maximum comfort in our winter wonderland we recommend you wear comfortable footwear and warm clothing.
Yes, there is a large car park including spaces for limited physical ability. Please note Castlecomer Discovery Park car park has a parking charge. It will remain open until the last event finishes. Pedestrians should keep to pathways where possible and be mindful of traffic. Normal car rates apply.
Yes, we can accommodate buggies
Once you select your required date and time, you will need to know the number of adults and children visiting the Santa Village, the children’s names and ages and contact details will also be required.
We would kindly ask that all participants dress appropriately for our unpredictable Irish weather as this is largely outdoor event! At check-in please present your confirmation email.
Yes, we encourage you to take photos with Santa and there will also be many other amazing photo opportunities along the journey. We will have a professional photographer at the Santa village should you wish to avail of this service.
Please phone us on 056 – 4440707 if you are delayed. Unfortunately, we can’t guarantee your place on The Santa Express if you miss your Santa Experience but will make every effort to facilitate you. Every Santa event must start on time. We ask all visitors to check in 15 minutes before your booked event. Please allow sufficient time for any unforeseen traffic problems, weather, car sickness etc.
The Christmas Experience opens on November 24th and finishes on December 23rd. For further details e.g. start times and finish times, please look at our booking system.
Tickets will automatically be emailed to the address you entered upon payment of your tickets. Tickets must be paid for at time of booking. Take note of the confirmation number you were given at the time of booking and present this to the desk when checking in.
Yes, you can book in a group of people for the Santa Experience. Simply follow the normal booking steps on the booking page. Schools, Crèches and all Groups have to book and pay online this way. Please make sure that all of your group are able to attend on your chosen date as tickets cannot be moved or split. If you have any issues please contact 056 4440707
We will have our Canopy Cafe open for the duration of the Christmas experience, you can purchase snacks, tea, coffee, cakes.